Loyalty programs & rewards
Membership programs, points, rewards, and recognition systems.
By Michelle and 1 other2 authors10 articles
- Configuration and redemption of QR code rewardsIn this article, we will cover how to configure and use QR codeāenabled rewards in the CRM, including setup requirements, reward issuance, guest experience, and redemption workflows.
- Overview and reference of loyalty program reportsThis article provides detailed information about each loyalty report including what data it displays, how filters work, and what business questions they answer.
- Understand and manage loyalty program settingsIn this article we will cover how to configure loyalty program settings in the CRM, including program cycle options, downgrade conditions, and activity inclusion rules that control tier evaluation forā¦
- Understand and manage loyalty tiersIn this article we will cover how to configure and manage loyalty tiers in the CRM, including creating tiers, setting qualification rules, assigning tier calculations, configuring tier change emails, andā¦
- Loyalty reward configurationThe CRM loyalty module allows you to configure, issue, and manage multiple types of rewards for your loyalty members.
- Loyalty earning rulesLoyalty earning rules determine how guests accumulate credits in your loyalty program. Configure base rules that apply to all qualifying stays, plus promotional rules for special earning opportunities.
- Understand simple program signupThis article covers how the feature works, how to enable it, and how to customize the enrollment experience.
- Reward campaign overviewRewards can be assigned to specific guest profiles through campaigns that leverage segments. A properly configured segment ensures that the reward is delivered only to eligible guests according to theā¦
- Manage the loyalty member referral programLearn to set up and manage the loyalty member referral program.
- Loyalty membership sign-in and sign-up ā CRS Booking Engine and CRS Voice ApplicationSign guests in to or register them for your loyalty program during the booking journey, and learn how member-exclusive rates and Room Rewards appear automatically once authenticated.