What's new?
This release adds a new loyalty reporting tool, a new personalization option for reservation communications, and a QR code link field in the Rewards API.
Loyalty Member Overview report
A new Loyalty Member Overview report is now available under CRM Reports â Loyalty Program Reports. It gives you a single view of your loyalty members alongside their lifetime and period-based stay production, so you can quickly understand member value and activity at a glance.
Two views via tabs: switch between an Overview tab showing lifetime metrics and a By Period tab showing metrics for a selected year.
Filter by tier: narrow the report to a specific membership tier, or view all tiers.
Filter by year on the By Period tab: select the current year or any of the previous five years.
Member detail columns: Loyalty Member ID, First Name, Last Name, Email, Tier, Lifetime Stays, Lifetime Nights and Lifetime Revenue. The By Period tab adds Year Stays, Year Nights and Year Revenue.
Sortable columns for easy navigation of large member lists.
Export options: download the report as CSV or PDF.
Group Name personalization tag
A new Group Name personalization tag is now available for use in emails and pages. It inserts the reservation's group name and can be found under Personalization â Reservation â Reservation Details â Group Name in the email designer's tag picker.
Syntax: {resv_groupName}
Category / Sub-category: Reservation / Reservation Details
QR code link in the Rewards API
Reward objects returned by the Rewards API now include a QRCodeLink field â a direct URL to a scannable QR code for that reward.
The field appears in the following responses:
GetGuestRewards: on each reward object in the returned list.
AddReward: on the response object, alongside the existing response code, transaction code, and message fields.
đ Note: QRCodeLink is only included when QR codes are enabled for your account and the reward has an associated QR code. If either condition is not met, the field is omitted and the rest of the reward data is unaffected.
How to access this update
Updates are automatically available in the CRM and are scheduled for production deployment on 29 July 2026. No action is required to receive these changes.